Frequently Asked Questions & House Rules

Yes — general, non-allocated parking within the gated compound. It's shared among residents and guests on a first-come basis rather than a numbered bay, and there's usually space for one vehicle per apartment. Let us know if you're arriving with more than one car and we'll do our best to arrange space.

Yes, the building has lift access to the penthouse floor, so you won't need to take the stairs with luggage. The stairs shown in the photos connect the two internal levels of the apartment itself.

Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in and late check-out can sometimes be arranged in advance, subject to availability and an additional charge — just ask.

A refundable damage deposit is required before check-in. The amount is confirmed at the time of booking and refunded after checkout, provided the home and its contents are left in the condition you found them.

Yes — dedicated estate security on site 24/7, a meet-and-greet on arrival, and a daily cleaner, all included with your stay. See Staff & Services for the full list.

Children are welcome. Please book for the correct number of guests — the home comfortably sleeps up to six across three en-suite bedrooms, and we ask that you don't exceed the number of guests confirmed at booking.

Pets are considered by prior arrangement only — please ask before booking if you're planning to bring one along.

No smoking indoors. You're welcome to smoke on the balcony, away from open doors and soft furnishings.

Temporary power fluctuations can occur without warning due to local utility maintenance, grid strain, or severe weather. The apartment has a backup inverter to help maintain electricity through short outages — see the in-home guest book for details.

Rates are shown in GBP (from £270/night); payment can typically be arranged in GBP or the Naira equivalent at the prevailing rate — confirm your preferred method when you enquire.

Nigeria's internet infrastructure can be unpredictable, so Guzape Heights runs a dual Wi-Fi setup: a high-speed primary fibre-to-the-home line paired with an automated secondary backup network, so you stay connected through remote work, video calls, and streaming even if the primary line drops.

• Restricted area: smoking is strictly prohibited inside the premises. It's permitted only on the exterior balcony.
• Door requirement: balcony doors must remain completely closed while smoking, to isolate odours.
• Violation penalty: any evidence of indoor smoking, lingering smoke odour, or burn damage will result in the immediate and total forfeiture of your security deposit.
• Post-stay inspection: the property is thoroughly inspected for smoke residue, along with general condition, upon departure.

• Valid photo ID or passport shown by all guests at check-in — we check it in person, we don't take a copy.
• No smoking inside the apartment — the balcony is fine (as long as the balcony doors are shut to stop smoke odours coming into the apartment).
• No parties, events, or unregistered visitors without prior approval.
• Please keep noise to a considerate level, particularly after 10:00 PM.
• Guests are responsible for the home and its contents during their stay; damage beyond fair wear and tear will be charged from the security deposit.
• Pets by prior arrangement only.
• Please don't exceed the maximum number of guests confirmed at booking.
• Check-in from 3:00 PM, check-out by 11:00 AM.

• 14+ days before check-in: full refund, less any payment processing fees.
• 7–13 days before check-in: 50% refund of the total booking value.
• Within 7 days of check-in, or no-shows: non-refundable.
• Date changes are considered on a case-by-case basis, subject to availability, and are easier to accommodate the further out they're requested.
• In the rare event we need to cancel your booking, you'll receive a full refund.

We collect only what's needed to manage your booking and stay: your name, email, phone number, dates, and party size. At check-in, we ask to see a valid photo ID or passport in person — this is checked visually only; we don't photograph, scan, or keep a copy of it.

• Your details are used solely to process your enquiry, confirm your booking, and coordinate your stay with on-site staff.
• We don't sell or share your information with third parties for marketing purposes.
• You can request a copy of, correction to, or deletion of your data at any time by emailing us.